About us & acceptance of these Terms
The website www.cleandot.in and the mobile application “Clean” (together, the “Platform”) are owned and operated by Cleandot Enterprises Private Limited (“Cleandot”, “Clean”, “We”, “Us” or “Our”), a private limited company incorporated under the Companies Act, 2013 (CIN: U47912HR2026PTC150341), with its registered office at WeWork HQ27, B-660, Sushant Lok Phase I, Sector 27, Galleria DLF-IV, Gurgaon, Haryana – 122009, India. Clean operates a curated, ingredient-verified grocery and consumer-products platform, currently piloting by invitation in select pincodes of Gurgaon, Haryana — including pincode 122002 — as part of Our Founding Circle.
These Terms & Conditions (“Terms”) govern Your access to and use of the Platform, including browsing, registering an account, placing orders, and availing any services made available through it (collectively, the “Services”). Please read these Terms carefully, together with Our Privacy Policy and any other policies referenced herein or posted on the Platform from time to time (together, “Other Terms”), before using the Platform.
By accessing, downloading, registering on, or otherwise using the Platform, You confirm that You have read, understood, and agree to be bound by these Terms, forming a legally binding agreement between You and Cleandot. If You do not agree with these Terms, You must not access or use the Platform.
How Clean works
Clean is a curated marketplace for clean-label grocery and consumer products. Unlike a general-purpose grocery app, every product listed on the Platform is assessed against Our internal ingredient and quality standard before it is made available for order. We do not claim that any Product is certified by, or independently verified through, a government or third-party laboratory unless this is expressly stated against that Product's listing.
Orders placed on the Platform are fulfilled through Our sourcing and fulfilment network, which may include Our own “Quality Studio” facilities and trusted retail and supply partners. Products may be quality-checked and repacked at a Quality Studio prior to dispatch. Delivery is carried out by Clean's delivery personnel or by third-party delivery service providers engaged by Us.
Clean is currently operating as an invite-only pilot (the “Founding Circle”) in select pincodes of Gurgaon, Haryana, and Our Services, coverage area, catalogue and fulfilment model may change, expand or be discontinued at Our sole discretion as the Platform develops, without this being treated as a change to these Terms requiring separate notice beyond what is provided in Section 1.
Eligibility & Founding Circle membership
The Platform and Services are not available to: (i) persons under 18 years of age; (ii) undischarged insolvents; or (iii) persons otherwise incompetent to contract under the Indian Contract Act, 1872. By using the Platform, You represent that You are of legal age and competent to enter into a binding contract, and that You have not previously been suspended or removed from the Platform.
Access to Clean during the pilot phase is by invitation only, as part of the Founding Circle. We reserve the sole discretion to determine the number of Founding Circle memberships available, whom to invite, and when to open or close registrations. An invitation is personal to the invitee and may not be sold, transferred, or shared.
We reserve the right to refuse, suspend or revoke Founding Circle membership at Our discretion, including where We believe the eligibility conditions above are not met.
Your account
To use the Services, You must register and create an account on the Platform (“Account”) by providing information such as Your name, mobile number, email address, delivery address, and, where relevant, payment details. You are solely responsible for ensuring that Your Account information is complete, accurate and kept up to date.
If any information You provide is found to be untrue, inaccurate, outdated or incomplete, We reserve the right to suspend or refuse access to the Services. You are solely responsible for maintaining the confidentiality of Your Account credentials and for all activity that occurs under Your Account. We disclaim liability for any loss arising from unauthorised access to Your Account, except to the extent caused by Our own gross negligence or wilful default.
You agree to notify Us promptly at Our grievance contact (Section 14) if You become aware of any unauthorised use of Your Account.
Clean Credits
On successful registration, eligible Founding Circle members receive a welcome balance of Clean Credits, and thereafter earn Clean Credits back on qualifying orders, in each case at the rate and subject to the conditions displayed on the Platform at the relevant time. Clean Credits are a promotional and loyalty benefit, not currency, cash, or a deposit, and have no monetary redemption value outside the Platform.
Clean Credits:
- May be used only to offset the price of Products on the Platform, subject to any minimum order value or category exclusions We may specify;
- Are non-transferable and may not be sold, gifted, or exchanged for cash;
- May expire after a period We notify on the Platform; and
- May be forfeited, in whole or part, if Your Account is suspended or terminated for breach of these Terms, or upon closure of Your Account.
We may modify the Clean Credits program, including accrual rates, usage conditions, and expiry, at Our discretion, with such changes taking effect on posting to the Platform.
Orders, pricing & payment
All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We make reasonable efforts to display accurate pricing, but errors may occur; where a Product is listed at an incorrect price due to a technical or typographical error, We reserve the right to cancel the affected order and refund any amount paid.
Applicable charges, including delivery fees, packaging or handling charges, small-cart fees, or surge/peak-time charges, will be shown at checkout before You confirm payment. Placing an order constitutes an offer by You to purchase the Products at the displayed price and applicable charges, which We may accept or decline at Our discretion (for example, on grounds of stock unavailability or serviceability).
Payments on the Platform are processed through third-party payment gateways and payment aggregators. We do not store Your full card details. By making a payment, You agree to comply with the terms and conditions of the relevant payment service provider. We are not liable for failed or declined transactions arising from causes outside Our reasonable control, including insufficient funds, incorrect payment details, or technical failures at the payment gateway.
Delivery
Delivery is currently available only within the serviceable pincodes shown on the Platform. Estimated delivery times shown at checkout are indicative and may vary due to weather, traffic, demand, courier availability, or other circumstances beyond Our reasonable control.
It is Your responsibility to provide a complete and accurate delivery address and to be reasonably available to receive the order. We are not liable for non-delivery or delay caused by an incorrect or incomplete address, or Your unavailability at the time of delivery. If You ask that an order be left unattended, You release Us from liability for loss, damage, tampering, or spoilage of the order thereafter.
Where You have opted for Cash on Delivery, We (or Our delivery partner) may decline to hand over the order if full payment is not made at the time of delivery, in which case the order will be treated as cancelled and any applicable delivery attempt charges may still be payable by You.
Our quality verification standard
Products listed on the Platform are screened against Our internal ingredient-labelling standard, under which each product is assessed as PASS, FAIL, or HOLD based on its declared ingredients and available labelling information, benchmarked against applicable Food Safety and Standards Authority of India (FSSAI) requirements. Where Our standard is stricter than the applicable legal floor, this reflects a policy choice by Us and not a claim that products failing to meet it are unlawful.
Our standard is a labelling-based screening tool, not an independent laboratory certification, and does not test for contaminants, adulteration, or manufacturing defects unless expressly stated on a specific Product's listing. You should still read the physical product label for ingredients, allergens, nutritional information, batch and expiry details before consumption, particularly if You have any allergy, intolerance, or medical condition. If a Product's physical packaging differs from what is shown on the Platform, the physical packaging shall prevail.
We do not guarantee that every Product will be free from defects, and disclaim liability for manufacturing or quality issues to the extent they arise from the manufacturer, brand owner, or importer rather than from Our own acts. Nothing in this Section limits Your rights under Section 9 (Returns, Cancellations and Refunds).
Returns, cancellations & refunds
You may seek a return or replacement where: the wrong item was delivered, the item is damaged, or the item is spoiled or deteriorated at the time of delivery. Requests must be raised on the Platform with supporting evidence (such as photographs) within the return window below, or by contacting Our customer support. Except as set out here, Products are not eligible for return once delivered, including for reasons of personal preference.
Return window, by category
All return and refund requests are subject to verification, and We may decline requests that are incomplete, unverifiable, or indicate misuse of the return process. We may limit or suspend return privileges for Accounts showing a pattern of excessive or fraudulent claims.
You may cancel an order without charge at any time before We accept it; orders cannot be cancelled once accepted, except where We cancel or partially cancel an order due to stock unavailability, serviceability issues, or suspected fraud, in which case any amount paid will be refunded. Approved refunds are processed within 7 business days of verification, credited to the original payment method (or, for Cash on Delivery orders, by way of Clean Credits or another mutually agreed method), and may take additional time to reflect depending on Your bank or payment provider.
User conduct
You agree to use the Platform only for lawful purposes connected with purchasing Products and availing the Services, and not to:
- Reproduce, resell, or exploit the Platform or its content for commercial purposes;
- Attempt to access the Platform other than through the interface We provide, including by scraping, bots, or automated scripts;
- Post or transmit content that is unlawful, defamatory, obscene, infringing, harmful to a child, or that impersonates another person;
- Introduce viruses or other harmful code, or interfere with the security or operation of the Platform;
- Discriminate against Our delivery or Service partners on the basis of race, religion, caste, gender, disability, or any other protected characteristic;
- Make false, misleading, or defamatory statements about Cleandot, the “Clean” brand, or Our partners.
We may investigate suspected violations and may suspend or terminate access to the Platform for any Account involved, in accordance with Section 13.
Intellectual property
The Platform and its content, including text, graphics, logos, user interfaces, software, and the “Clean” name, wordmark, and other trademarks and logos (“Marks”), are owned by or licensed to Cleandot and are protected under applicable copyright, trademark, and other intellectual property laws. Access to the Platform does not grant You any right, title, or interest in the Marks or Our content.
You are granted a personal, limited, non-exclusive, non-transferable, revocable licence to use the Platform for placing orders and availing the Services. You may not reproduce, copy, modify, distribute, or create derivative works from the Platform or its content, except as necessary for Your personal, non-commercial use of the Services.
We disclaim any right, title, or interest in the trademarks or intellectual property of third-party brands whose products are listed for sale on the Platform; such marks remain the property of their respective owners and are used solely to identify the relevant Products.
Disclaimer of warranties & limitation of liability
To the maximum extent permitted by applicable law, the Platform and Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free.
We are not liable for: (a) Products or Services not meeting Your subjective preferences; (b) delays, defects, or failures caused by third-party delivery or supply partners; (c) unauthorised use of Your Account, except to the extent caused by Our gross negligence; or (d) any indirect, incidental, or consequential loss arising from Your use of the Platform.
Subject to applicable law, Our aggregate liability to You in connection with any order shall not exceed the amount actually paid by You for that order.
Indemnification, suspension & termination
You agree to indemnify and hold harmless Cleandot, its officers, directors, employees, and partners from any claims, losses, or expenses (including reasonable legal fees) arising from Your breach of these Terms, Your misuse of the Platform, or Your violation of any applicable law or third-party right.
We may suspend or terminate Your Account, without prior notice, if We reasonably believe You have breached these Terms, engaged in fraudulent or abusive conduct (including misuse of the returns process), or acted in a manner that harms Cleandot, other Users, or Our Service partners. You may close Your Account at any time by contacting Us; any accumulated Clean Credits may be forfeited on closure, as described in Section 5.
Termination does not affect any obligation that accrued, or amount that became payable, before the date of termination.
Governing law, grievance redressal & general provisions
These Terms are governed by the laws of India, and disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.
In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, grievances may be addressed to Our Grievance Officer. We will endeavour to acknowledge grievances within 48 hours and resolve them within 30 days of receipt.
Grievance officer
Notices
We may send notices to Your registered email, mobile number, or via a notification on the Platform.
Assignment
You may not assign Your rights under these Terms. We may assign Our rights and obligations to a successor or affiliate without Your consent.
Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Force Majeure
We are not liable for delay or failure to perform due to causes beyond Our reasonable control, including natural disasters, strikes, pandemics, or governmental restrictions.
Entire Agreement
These Terms, together with the Privacy Policy and any other policies referenced herein or posted on the Platform from time to time, constitute the entire agreement between You and Cleandot regarding Your use of the Platform, superseding any prior understanding.