About this Privacy Policy
The website www.cleandot.in and the mobile application “Clean” (together, the “Platform”) are operated by Cleandot Enterprises Private Limited (“Cleandot”, “We”, “Us” or “Our”), a private limited company incorporated under the Companies Act, 2013 (CIN: U47912HR2026PTC150341), with its registered office at WeWork HQ27, B-660, Sushant Lok Phase I, Sector 27, Galleria DLF-IV, Gurgaon, Haryana – 122009, India.
This Privacy Policy (“Policy”) describes how We collect, use, store, disclose, and protect information relating to You when You access or use the Platform, including as part of Our invite-only Founding Circle pilot. “You” or “User” refers to any person who visits, registers on, or uses the Platform.
By visiting the Platform or creating an account, You accept this Policy and consent to Our collection, storage, processing, and sharing of Your information, including Personal Information, as described below. Please also read this Policy together with Our Terms & Conditions.
Information we collect
You may browse parts of the Platform without registering. To place an order or join the Founding Circle, You will need to create an account.
a. Personal Information
Name, mobile number, email address, delivery address, date of birth or age, and other information You voluntarily provide, together with technical information such as IP address, device type, operating system, and browser type.
b. Sensitive Personal Information
Passwords; payment instrument details (processed via Our payment gateway partners, as described in Sharing of Information); and, where You choose to share it, dietary, allergy, or health-related preferences used to personalise product recommendations. We collect such health-related preferences only with Your explicit consent and use them solely for the purpose You provide them.
c. Transactional Information
Your order history, transaction status, Clean Credits balance and usage, and Your preferences and behaviour on the Platform.
d. Location-Based Information
Your delivery address and, where enabled, Your device's location, used to confirm serviceability and improve delivery accuracy. You may disable location access on Your device at any time.
e. Non-Personal Information
Aggregate usage data, cookies, and similar technologies that do not directly identify You, used to understand Platform performance.
How we use your information
We use Your information, in accordance with applicable law, to:
- Create and verify Your account and Founding Circle membership.
- Process and fulfil Your orders, including sourcing, quality-checking, and delivery.
- Process payments and administer Clean Credits.
- Provide customer support and resolve complaints.
- Personalise product recommendations, including based on dietary or allergy preferences You share with Us.
- Improve the Platform, Our product catalogue, and Our quality verification standard.
- Send You order updates, offers, and service communications.
- Detect and prevent fraud, abuse, and security incidents.
Sharing of information
Business and Fulfilment Partners
We share Your information, as necessary, with Our sourcing and fulfilment network, delivery personnel and third-party delivery service providers, payment gateways and payment aggregators, and other service providers engaged to operate the Platform, solely to fulfil Your orders and provide the Services.
Compliance with Law
We may disclose Your information where necessary to comply with applicable law or a lawful government request, to protect Our rights and property or the safety of Our users, or in an emergency.
We do not sell Your Personal Information to third parties for their own marketing purposes.
Security measures
We maintain reasonable security practices and procedures, consistent with applicable law, to protect Your information from loss, misuse, unauthorised access, disclosure, or alteration. We do not store Your full payment card details; these are processed directly by Our payment gateway partners.
You are responsible for keeping Your account credentials confidential and for all activity conducted under Your account. Please notify Us immediately at Our grievance contact (Grievance Officer) if You suspect any unauthorised access to Your account.
Retention of your information
We retain Your Personal Information only for as long as needed for the purposes described in this Policy, or as required by applicable law (including tax and consumer-protection record-keeping requirements). If You request that We erase Your information, We will do so, except where We are permitted or required by law to retain certain records.
Third-party links & public posts
The Platform may link to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites, and We encourage You to review their privacy policies separately.
If You post a review, rating, or feedback on the Platform, that content and any Personal Information You include in it may be publicly visible to other Users.
Your consent & rights
Your Consent
Information You share with Us is shared voluntarily. By using the Platform, You consent to Our processing of Your information as described in this Policy.
Withdrawal of Consent and Erasure
You may withdraw Your consent or request erasure of Your Personal Information at any time by writing to Us at Our grievance contact (Section 10). We will act on such requests except where retention is required by law.
Access, Correction and Update
You may access, correct, or update most of Your account information directly on the Platform, or by writing to Us.
Amendments
We may update this Policy from time to time to reflect changes in Our practices or applicable law. Updates take effect upon posting to the Platform. Your continued use of the Platform after an update constitutes Your acceptance of the revised Policy.
Grievance officer
In compliance with the Information Technology Act, 2000 and rules made thereunder, We have appointed a Grievance Officer to address Your questions or concerns about this Policy or Our handling of Your information:
We will endeavour to acknowledge and address Your queries within a reasonable time. If You suspect any misuse, loss, or unauthorised access to Your Personal Information, please let Us know immediately.